1. Introduction
Eranol ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our FFmpeg API service.
2. Information We Collect
2.1 Account Information
When you register using OAuth (Google or GitHub), we collect:
- Email address
- Name (if provided by OAuth provider)
- Profile picture (if provided by OAuth provider)
- OAuth provider user ID
2.2 Usage Information
We automatically collect information about your use of the Service:
- API requests and responses
- Usage statistics and metrics
- Credit balance and transaction history
- API keys (encrypted)
- IP addresses and access logs
2.3 Payment Information
Payment processing is handled by Stripe. We do not store your credit card information. We only store:
- Transaction IDs
- Purchase amounts and dates
- Credit balance
3. How We Use Your Information
We use the collected information to:
- Provide and maintain the Service
- Process your API requests
- Manage your account and credits
- Send transactional emails (welcome, receipts, notifications)
- Improve and optimize the Service
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Content Processing
When you use our API to process videos:
- We temporarily store uploaded files during processing
- Files are automatically deleted after processing completes
- We do not access, view, or analyze your content
- We do not use your content for any purpose other than providing the Service
- We do not share your content with third parties
5. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
5.1 Service Providers
- Supabase (authentication and database)
- Stripe (payment processing)
- AWS (infrastructure and email delivery)
5.2 Legal Requirements
We may disclose information if required by law or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or abuse
- Protect user safety
6. Data Security
We implement appropriate security measures to protect your information:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- API key encryption
- Regular security audits
- Access controls and authentication
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Specifically:
- Account information: Until account deletion
- Usage logs: 90 days
- Transaction records: 7 years (for tax/legal compliance)
- Uploaded content: Deleted immediately after processing
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Export your data
- Opt-out of marketing communications (we don't send marketing emails)
To exercise these rights, visit our Support page or contact us directly.
9. Cookies and Tracking
We use essential cookies for:
- Authentication and session management
- Security and fraud prevention
We do not use tracking cookies or third-party analytics.
10. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please visit our Support page to get in touch.